Refund policy

At Marel Wine & Spirits we select and pack every order with care. Because we sell wines, spirits and gourmet food, we accept returns only when a product arrives damaged or is not the product you ordered.

Damaged or incorrect products

Please check your order when you receive it. If a product is damaged, defective or different from what you ordered, contact us within 48 hours of delivery at info@marel.al or +355 69 375 1999.

So that we can resolve the issue quickly, please include:

your order number
a short description of the problem
photos of the product and its packaging

Once we have reviewed your request, we will replace the product or refund it.

Products we cannot take back

We do not accept returns or exchanges for change of mind. This applies to all products, including wines, spirits, chocolate, panettone and other food, cigars, accessories and gift boxes.

Products returned to us without first contacting us cannot be accepted.

Refunds

When a refund is approved, it is made to your original payment method. Your bank or card provider may need additional time to show the refund on your account.