Roku Gin
Roku- Delivery within 24 hours in Tirana, 1–3 working days across Albania
- Pick up your order in Tirana
Delivery
Marel Wine & Spirits delivers across Albania from our store in Tirana.
Delivery times
| Destination | Delivery time |
|---|---|
| Tirana | Within 24 hours |
| Rest of Albania | 1 to 3 working days |
Delivery times are counted from the moment your order is confirmed. During holidays and busy periods, delivery may take longer; if your order is delayed, we will let you know.
Delivery cost
The delivery cost depends on your address and is calculated and shown at checkout, before you confirm your order.
Age verification
Alcohol is sold and delivered only to persons aged 18 or over. The courier may ask for identification on delivery, and the order will not be handed over to anyone under 18.
Receiving your order
Please make sure someone aged 18 or over is available at the delivery address. When the order arrives, check that the packaging is intact. If a product is damaged or incorrect, see our Returns policy.
Contact
For any question about your delivery, contact us at info@marel.al or +355 69 375 1999.
Returns
At Marel Wine & Spirits we select and pack every order with care. Because we sell wines, spirits and gourmet food, we accept returns only when a product arrives damaged or is not the product you ordered.
Damaged or incorrect products
Please check your order when you receive it. If a product is damaged, defective or different from what you ordered, contact us within 48 hours of delivery at info@marel.al or +355 69 375 1999.
So that we can resolve the issue quickly, please include:
- your order number
- a short description of the problem
- photos of the product and its packaging
Once we have reviewed your request, we will replace the product or refund it.
Products we cannot take back
We do not accept returns or exchanges for change of mind. This applies to all products, including wines, spirits, chocolate, panettone and other food, cigars, accessories and gift boxes.
Products returned to us without first contacting us cannot be accepted.
Refunds
When a refund is approved, it is made to your original payment method. Your bank or card provider may need additional time to show the refund on your account.
Cancelling an order
If you would like to cancel an order, contact us as soon as possible. We can cancel an order free of charge as long as it has not yet left our store.
Contact
Marel Wine & Spirits
Rruga Perlat Rexhepi, 1001 Tiranë, Albania
info@marel.al
+355 69 375 1999
